Customer Experience (CX) Specialist

Roseville, MN (Hybrid after training)
$54,000 - $61,000 | Temp-to-Hire

Position Overview

The Customer Experience (CX) Specialist is responsible for delivering high-quality support across phone, email, and chat channels. This role focuses on providing timely and accurate responses while managing daily and weekly responsibilities within internal systems.

This position requires strong attention to detail, responsiveness to both internal and external inquiries, and a commitment to proactive problem-solving and continuous improvement.

Key Responsibilities

• Provide customer support via phone, email, and chat
  • Phones are handled every other day; many calls are brief and routed to other teams
  • Approximately 50-60% phone support and 40-50% written communication
• Maintain detailed, accurate records of customer interactions, including inquiries and resolutions
• Identify opportunities to improve processes and enhance overall customer experience
• Collaborate with cross-functional teams to resolve issues and improve workflows
• Complete additional tasks and projects as assigned

Qualifications

• 2+ years of customer service experience
• Strong written and verbal communication skills
• Excellent problem-solving and critical thinking ability
• Comfortable learning and navigating multiple systems
• Ability to manage multiple tasks in a fast-paced environment
• Self-motivated and able to work both independently and as part of a team
• Experience with customer relationship management systems is a plus

Schedule & Work Environment

• Monday-Friday, 8:30 AM - 5:00 PM
• Onsite for the first 1-2 months, then hybrid (3 days remote / 2 days onsite)

Compensation & Benefits

During Contract Period

• Medical, dental, and vision coverage
• Additional protection plans (accident, critical illness, etc.)
• Life insurance and short-term disability
• Earned sick and safe time
• Discount programs for everyday expenses

Upon Permanent Hire

• Strong medical coverage with significant employer contribution
• Generous paid time off package (including holidays and personal days)
• Bonus opportunities
• Lifestyle spending allowance for wellness and personal expenses
• Retirement contributions and ownership opportunities
• Tuition assistance and student loan support
• Monthly reimbursements for work-related technology expenses

Work Environment & Culture

• Collaborative, team-oriented environment
• Opportunities for growth and advancement
• Regular team events and group activities
• Flexible work arrangements after training
• Supportive leadership and idea-driven culture

Why Apply?

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a supportive, fast-paced environment with room to grow.